How do I place an order?
If you would like to order a ring you can let us know which one you are interested in, along with your ring size and the stone colour that you prefer (if any). We will then check if we have it in stock, but if not we will make a new one especially for you. We will let you know when it is done, and as soon as you have made payment we will send you your ring. You can place your order through our website, by sending us a message on our Facebook page, or by emailing us at info@roosjuwele.co.za

How do I determine my ring size?
If you don't know your ring size we would recommend that you have it measured by a jeweler, just remember to tell them that it is for a wide ring. This method is by far the most accurate.

Can you make the ring I desire with a different gemstone?
We can make any of our rings with any colour stone that you like, and in most cases also with a different shape stone if you prefer. The colour of the stone will not change the price of the ring, unless you want a real precious or semi-precious gemstone, in which case we will work out a quote according to the type and size of the stone.

What type of metal do you use?
Our rings are made of sterling silver, 9ct gold, or combinations of the two metals. In some cases we oxidize our silver to give it an antique appearance. Oxidizing is to treat the silver with chemicals to purposefully give it a darker finish.

What type of gemstones do you use?
Most of our rings are made with cubic zirconias. The cubic is a synthetic, man-made gemstone, available in almost any colour you can imagine. It is a hard gemstone with exceptional shine and sparkle that won’t scratch easily or loose its colour. It is also eco-friendly and conflict-free, while still stunningly beautiful – the perfect choice for ecologically conscious consumers.

Where can your rings be viewed?
Our shop is in the beautiful coastal town of Still Bay in the Western Cape. We do not currently have any agents or other shops that stock our jewellery. Other that in our shop you can visit our Facebook page where we regularly post new pictures, or have a look at the gallery of rings here on our website.

How long will it take if I want to order a ring?
The manufacturing process generally takes about 4 – 5 weeks.

What are the delivery options?
We use RAM couriers but you are also welcome to arrange delivery or collection with a courier company of your choice. The courier fee is not included in the price of the rings.

How can I clean my SUSAN ROOS jewellery?
To clean your ring, simply use a solution of hot water with a few drops of dish washing liquid and an old toothbrush to give it a good scrubbing, especially behind the stone and in all the crevices. You can also use a polish cloth intended for jewellery to give it more shine. PLEASE DO NOT USE A SILVER DIP! The silver dip has a reaction with the chemicals we use in the oxidation process and will ruin the appearance of your ring.

What if I need my ring resized?
We’d be more than happy to resize your SUSAN ROOS ring to ensure the perfect fit. Resizing and courier fees will apply.

 

Have another question? Don't hesitate to email us at : info@roosjuwele.co.za